Staff
Talking to Roz on WhatsApp
You can message Roz on WhatsApp. Ask about your shifts, and tell Roz about a change, without opening the Roz app.
How do I connect WhatsApp?
- Sign in to the staff website.
- Open My account.
- Find Message Roz from your chat app.
- Next to WhatsApp, select Connect.
- Select Open WhatsApp. WhatsApp opens a chat with Roz, with a code already in the message.
- Send the message. Do not change the code.
Roz replies with “Welcome to Roz. Hi …, you’re connected to …”. On My account, WhatsApp then shows Connected.
The link works for 30 days. The page shows when it expires. If it expires, select Connect again.
Can my manager connect me instead?
Yes. Your manager can make an invite for you. Open the invite link, or send the code as your first message to Roz on WhatsApp.
What can Roz do on WhatsApp?
When your WhatsApp is linked to your Roz sign-in, Roz on WhatsApp works like your private Roz chat in the app. Roz can:
- Tell you your upcoming shifts and who works with you.
- Confirm a shift for you.
- Send your manager a request when you cannot make a shift.
- Ask a colleague to swap a shift, or leave it open for someone to pick up.
- Send a leave request to your manager.
- Change your weekly availability. See Setting your availability.
- Answer “how do I…” questions from these help articles.
WhatsApp has no buttons. Before Roz sends a request, Roz tells you what it will send. Reply yes to send it.
A swap, a cancellation or leave is a request. It is not final until your manager approves it. See Swapping shifts and Leave requests.
Why does Roz say it cannot make the change?
If your staff record had no Roz sign-in when you connected, Roz on WhatsApp can only read the roster. Roz answers questions about your shifts, but for a change Roz asks you to use the Roz app or to tell your manager.
To fix this, sign in to the Roz app or the staff website first. Then ask your manager to remove the old WhatsApp link, and connect again from My account.
What if I work for more than one business?
One WhatsApp account connects to one business at a time. Connect from My account while the business you want is open.
Which chat apps can I use?
My account lists the chat apps you can connect. If you do not see Message Roz from your chat app, no chat app is available for you.
How do I disconnect WhatsApp?
Ask your manager. Your manager can remove the link in Settings, under Channels.
← All help articles