Operations

Approvals and shift requests

When staff want to change their shifts — swap with someone, pick up an open shift, or request time off — those come to you as requests in the approvals queue.

The approvals queue

Open the Approvals tab to see everything waiting on you. Each request shows who it’s from, what they’re asking for, and which shift it affects.

For each one you can:

• Approve — the change is applied to the roster.
• Decline — the shift stays as it is and the requester is told.

Types of request

• Swap — two staff trade shifts.
• Pickup — someone offers to take an open or uncovered shift.
• Cancellation / time off — someone can’t work a shift they’re on.

When a shift opens up

If a cancellation leaves a gap, Roz can help you find cover — ask “Who can cover Thursday’s close?” and it suggests the best-fit staff who are available and within their rules.

Keeping the queue clear

Pending approvals show up under Needs attention on the dashboard. Clearing them promptly keeps the published roster accurate for everyone.