Roz and support
Getting help and reaching a human
Most “how do I…” questions, Roz can answer right here — just ask. But some things need a person: a bug, a billing question, something that touches your account, or anything Roz can’t resolve. Here’s how to reach us.
Ask Roz first
For how-to questions, ask Roz in the Assistant tab. It answers from these help guides and links you to the right article. See Asking Roz anything.
Email us
For anything else — a bug, a billing question, or a problem Roz couldn’t sort — email:
The Roz team reads that inbox and replies.
What happens when we escalate
When your issue needs a human, we don’t leave you wondering:
- We log the issue so nothing gets lost.
- You get a confirmation email that summarises what you told us and what we understand the problem to be — so you know we’ve heard you correctly.
- A member of our team picks it up and follows up with you.
What to include
To help us help you faster, include:
- What you were trying to do.
- What happened instead.
- The site or roster it relates to, if any.
You don’t need to get this perfect — Roz will ask if it needs more.
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